Refund policy

Return Policy

Last Updated: August 24, 2026

THANK YOU FOR CHOOSING GALWAVE. We stand behind the quality of our products. To protect both our customers and our business from misuse, our return policy is strict and applies only to defective or misprinted items. Please read the terms below carefully before placing an order.

1. RETURNS ACCEPTED ONLY FOR DEFECTIVE OR MISPRINTED ITEMS

Returns are accepted exclusively for products that arrive with a manufacturing defect, print error, or material flaw caused by GalWave or its production partner. We do not accept returns for change of mind, incorrect size selection, dislike of fit, color variation due to screen settings, or any other non-defect reason.

2. NOTIFICATION & REQUIRED PROOF

To initiate a return, the Customer must contact GalWave within fourteen (14) calendar days of receiving the item and provide the following:

Order Number: The full order number as it appears in the confirmation email.
Photographs of the Defect: Clear, high-resolution images showing the defect or misprint from multiple angles, with the item laid flat and in good lighting.
Photographs of Original Packaging: Images showing the item inside its original, unopened or intact packaging, including any labels, tags, or seals.
Written Description: A short explanation of the defect and when it was first noticed.
How to Initiate: Send the above to galwave001@gmail.com. Requests missing any of the required information will not be processed.

3. INSPECTION & FRAUD PREVENTION

All approved returns are subject to a physical inspection by GalWave or its production partner. We reserve the sole right to determine whether the reported defect existed before delivery or was caused by wear, washing, misuse, or intentional damage. If we reasonably conclude that the item was damaged after delivery or that the return request is fraudulent, no refund or replacement will be issued and the item may be returned to the Customer at the Customer's expense.

4. RESOLUTION OPTIONS

If the defect is verified, GalWave will offer one of the following remedies at its sole discretion:

Replacement: A new item of the same product, size, and color will be produced and shipped at no additional cost.
Refund: A refund to the original payment method, issued only after the defective item has been received and inspected.
Store Credit: In select cases, store credit of equal value may be offered.

5. NON-RETURNABLE ITEMS

The following are not eligible for return, refund, or replacement under any circumstances:

Items returned for change of mind, incorrect size, or dislike of style/fit.
Items that have been worn, washed, altered, or removed from original packaging.
Items damaged by the Customer or a third party after delivery.
Final-sale or promotional items explicitly marked as non-returnable at checkout.

6. RETURN SHIPPING COSTS

Approved Defective Returns: GalWave will provide a prepaid return label or reimburse reasonable return shipping costs only after the return has been pre-approved.
Unauthorized Returns: Items returned without prior written approval will be refused or discarded, and no refund will be issued.
Tracking Recommended: The Customer is advised to use a trackable shipping method. GalWave is not responsible for return shipments lost in transit.

7. REFUND PROCESSING

Inspection First: No refund is issued before the returned item is physically inspected and the defect is confirmed.
Timeline: Once approved, refunds are typically processed within five (5) to ten (10) business days to the original payment method.
Payment Provider Delays: The actual time for the credit to appear may vary depending on the Customer's bank or payment provider.

8. GOVERNING LAW & JURISDICTION

These terms shall be governed by and construed in accordance with the laws of the State of Israel. Any dispute arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts located in Tel-Aviv (or Central District), Israel. This clause applies to all international transactions.