Shipping policy

Shipping Policy

Last Updated: August 24, 2026

WELCOME TO GALWAVE

We are delighted to welcome you to GalWave and sincerely thank you for choosing us. We value your trust and are committed to providing you with an exceptional shopping experience, combining high-quality fashion with transparent service. Below you will find our shipping and delivery terms.

1. GENERAL PROVISIONS

This Shipping & Delivery Policy ("Policy") governs the shipment and delivery of all products purchased through GalWave ("Company," "we," "us"). By placing an order, the Customer ("you") acknowledges and agrees to the terms outlined herein. GalWave operates a global hybrid logistics model, utilizing both domestic inventory and a network of international suppliers and fulfillment centers to optimize product availability.

2. FULFILLMENT MODELS & TRANSIT TIMES

The timeframes below are maximum outer limits, not typical delivery times. The large majority of orders are delivered within 7-15 business days.

The estimated delivery timeframe constitutes a non-binding estimate based on the origin of the purchased item. The specific fulfillment source is indicated on the product page or during the checkout process.

2.1. Domestic Fulfillment (Local Inventory): Items dispatched from our local distribution centers are processed and delivered within a timeframe of up to thirty-five (35) business days from the date of dispatch.
2.2. International Fulfillment (Cross-Border Shipment): Items sourced directly from our international partners and global warehouses (including but not limited to facilities in Europe, the USA, or Asia) require a longer transit period. The delivery timeframe for such items is up to thirty-five (35) business days.
2.3. Order Processing (Handling Time): The timeframes specified in Sections 2.1 and 2.2 refer exclusively to the transit time. Please allow for an additional 1-3 business days for order verification, quality assurance, packaging, and dispatch.
2.4. Force Majeure and Events Beyond Our Control: The timeframes stated in this section are non-binding estimates and are expressly conditional on normal operating conditions. GalWave shall not be liable for any delay or failure to deliver caused by circumstances beyond its reasonable control, including but not limited to: armed conflict, war, civil unrest, terrorism, strikes or labour disputes, carrier or postal service disruption, customs or border closures, port congestion, natural disasters, extreme weather, epidemics or pandemics, government action or restriction, cyber-attack, power or telecommunications failure, or failure of a third-party production or logistics partner. Where such an event occurs, delivery timeframes are suspended for the duration of the event and GalWave will notify affected customers and resume performance as soon as reasonably practicable. Such delay does not constitute a breach of contract and does not in itself entitle the customer to cancellation or refund beyond any right conferred by mandatory applicable law.

3. TAXES & DUTIES

3.1. Regional Fulfillment: Orders are produced and dispatched from a facility within the customer's own region wherever possible. EU orders are fulfilled inside the European Union and US orders inside the United States, so these shipments do not cross a customs border and are not subject to import duties or brokerage fees.
3.2. European Union: Prices displayed to EU customers are final and include applicable VAT. No additional tax is added at checkout.
3.3. United States: Prices displayed are exclusive of state and local sales tax, which is calculated at checkout where applicable.
3.4. Other Destinations: For any destination outside the EU and the USA, the shipment may be treated as an international import. In those cases the customer is the Importer of Record and is responsible for any duties or import taxes levied by the destination country.

4. SHIPMENT TRACKING & LIABILITY

Upon dispatch, the Company shall provide the Customer with a tracking number via email. It is the Customer's responsibility to monitor the shipment status and facilitate receipt of the package.

5. DELIVERY FAILURES

In the event that a delivery cannot be completed due to an incorrect address provided by the Customer or failure to collect the package, the Customer shall be liable for all costs associated with the return shipment and any subsequent re-shipment attempts.

6. LOST OR UNDELIVERED SHIPMENTS

6.1. Definition of a Lost Shipment: A package is considered lost only if the tracking status shows no movement or delivery scan for a continuous period of thirty-five (35) business days from the date of dispatch, or if the carrier officially declares the shipment as lost in writing.
6.2. Customer Obligations: The Customer must monitor the provided tracking number and report a non-delivery or suspected loss to GalWave within fourteen (14) calendar days of the latest estimated delivery window. Reports submitted after this period will not be investigated.
6.3. Investigation Period: Upon receiving a valid report, GalWave will open an inquiry with the carrier. This process may take up to twenty-one (21) business days. No refund or replacement will be issued before the carrier completes its investigation.
6.4. "Delivered" Status: If the carrier's tracking records indicate that the package was delivered to the address provided by the Customer, GalWave's liability ceases. The Customer assumes full responsibility for theft, misplacement, or non-receipt at a secure location after delivery confirmation.
6.5. Resolution: If the carrier confirms the shipment as lost and not deliverable due to GalWave or carrier error, GalWave may, at its sole discretion, offer a replacement of equal value or a refund to the original payment method. Shipping fees are non-refundable unless separately determined to be at fault.

7. FORCE MAJEURE

GalWave shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, strikes, or significant disruptions in global supply chains.